Client Care

Our Client Care section provides detailed information regarding shipping, returns, care, repairs, and frequently asked questions.
Each RASGA FORMS piece is created with intention and precision. If you require further assistance at any stage, our team remains available to support you.
For direct inquiries, please contact us at:
contact@rasgaforms.com

Shipping & Returns

Production & Availability

Each piece is crafted artisanally and prepared with care in our Parisian atelier.
Some designs are available in limited stock and ready to ship, while others are made to order. Made-to-order pieces are produced individually upon confirmation of your order, following our artisanal process.
For made-to-order items, please allow approximately 7 business days for production prior to shipment. This production time is essential to ensure quality, precision, and finishing standards.

Taxes & Duties

Prices are displayed without VAT.
For international orders outside the European Union, customs duties and import taxes may apply upon delivery.

Shipping

Orders are shipped from France once production is complete.
You will receive a confirmation email with tracking details as soon as your order is dispatched.
Estimated delivery times after shipment are as follows:
* Europe: 2–3 business days
* International: 3–4 business days
Delivery times are estimates and may vary depending on destination, carrier services, customs processing, or external conditions beyond our control.
Please note that shipping times do not include production time for made-to-order pieces.

Returns & Exchanges

We offer a 14-day return period from the date of delivery.

To be eligible for a return, items must be:
– Unworn and unused
– In their original condition
– Returned with original packaging

Custom-made or personalized pieces are not eligible for return or exchange, as they are produced specifically for you. This does not affect your statutory rights in the event of a defective or incorrect item.

To initiate a return, please contact us within 14 days of receiving your order.
Once your return request is approved, the item must be shipped back within the following 14 days.

Return shipping costs are the responsibility of the customer unless the item is found to be defective upon arrival.


Care & Repair

Care Instructions

Each RASGA FORMS piece is designed to be worn with consideration.
We recommend:
* Avoiding contact with water, chemicals, perfumes, and cosmetics
* Removing jewelry before sleeping, exercising, or bathing
* Storing pieces individually in a dry place, away from direct light
These precautions help preserve the surface, structure, and finish of each piece over time.

Repairs

If your piece requires repair, please contact our client care team with a description of the issue and, if possible, accompanying images.
All repair requests are evaluated on a case-by-case basis. Repair timelines and costs will be communicated after assessment.

Frequently Asked Questions

  • All rings are sized according to the European sizing system.
    We recommend consulting our Size Guide for detailed instructions and international size conversions.
    If you are unsure between two sizes, our team can assist you.

  • Yes. Custom sizing is available upon request.
    If your size is not listed, please contact us for personalized assistance.

  • To request a return, please contact us within the return period indicated in our policy.
    Kindly include your order number and a brief explanation. Our team will guide you through the next steps.

  • Once your return has been received and approved, refunds are processed within 7 to 10 business days.
    The refunded amount will be credited to the original payment method.
    Please note that processing times may vary depending on your bank or payment provider.

  • If you wish to modify your order, please write to contact@rasgaforms.com within 24 hours of purchase.
    If your order has not yet been processed or shipped, we will do our best to accommodate your request.